Return Policy: At Pain and Gain, we value each customer and strive to provide a personalized shopping experience. As a small business, we handle returns on a one-on-one basis to ensure that each situation is addressed with care and consideration. Please review our returns policy:
Eligibility for Returns: To be eligible for a return, items must be in their original condition, unworn, and unwashed. We do not accept returns for custom or personalized items unless there is a defect or error on our part.
Timeframe for Returns: You may request a return within 14 days of receiving your order. Please contact us as soon as possible if you have any concerns with your purchase.
Return Process:
Contact us directly via [email/phone/website contact form] to initiate the return process. Provide your order number and a brief description of the issue.
Our team will review your request and respond with instructions on how to proceed, including where to send the returned item.
Assessment and Resolution: Each return request is handled on a one-on-one basis. We will work with you to understand the situation and determine the best resolution, whether it be a refund, exchange, or store credit.
Shipping Costs: In cases where the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, shipping costs are the responsibility of the customer.
Refunds and Exchanges: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed, or an exchange will be arranged according to your preference.
We appreciate your understanding and support as a small business. If you have any questions or need further assistance, please do not hesitate to reach out to us. Thank you for choosing Pain and Gain.